Arch Madness

[clenz]

Re: Arch Madness

I can't help but laugh at the people who blame the ticket office for everything. Sorry.

[panthertrack]

Re: Arch Madness

I can't help but laugh at the people who blame the ticket office for everything. Sorry.

Well, they have to blame someone. With the fiascos that have occurred in the ticket office in the past, do you blame them for thinking it might be a slip up? I've had no qualms about them in the past, but I've never had to deal with them.

If you came out and said you were an employee of the ticket office, they'd take your posts much more seriously. Just saying.

[clenz]

Re: Arch Madness

Well, they have to blame someone. With the fiascos that have occurred in the ticket office in the past, do you blame them for thinking it might be a slip up? I've had no qualms about them in the past, but I've never had to deal with them.

If you came out and said you were an employee of the ticket office, they'd take your posts much more seriously. Just saying.

It shouldn't matter where I work. The fact is the ticket office can only do price wise and seating wise what the athletic department and PSC tells them too.


The ticket office put a new system in last summer, yes there are some things that aren't worked out with it, but that is because this system is much more complex and allows more things than the old system. They are still trying to learn everything. I can understand people being upset with some of the problems, but some of the things people get upset about aren't the ticket office. A person gets mad because they ask for better seats for season tickets, however, they don't clairfy what they think is better. One person's idea of better is/can be much different than someone elses. People get mad because the ticket office didn't know where the tourney tickets were in December, but the ticket office wouldn't know until the tickets arrived, and this is something that they have stressed when people asked where they were. Now that they have arrived people are mad because of the seats they have and they are blaming the ticket office, but the ticket office didn't assign the seats. The ticket office sent the requests in, the requests were filled by the conference ticket office and the PSC.


It shouldn't matter where I work. Yes, there have been problems with the ticket office in the past, largly due to the old system being garbage...ask any of the supervisors there and they will echo the sentiments. The new system will be great once all the old system tickets and things get used/expire. People should be smart enough to look for the real reason for a problem other than BLAME THE TICKET OFFICE FOR EVERYTHING!

[TravelingPanther]

Re: Arch Madness

I think most people's issue is more the ticket offices lack of knowledge. It's not rare to go up there and have no one in the building know what you're talking about.

Last year I went to buy a diamond pack for baseball. None of the 4-5 people in the office knew what they were, and had to call 2-3 people to find an answer.

To me, when your job is in the ticket office, you should know what we are offering.

Whether that falls on management or the employess, well, you would know better than I would.

[clenz]

Re: Arch Madness

I think most people's issue is more the ticket offices lack of knowledge. It's not rare to go up there and have no one in the building know what you're talking about.

Last year I went to buy a diamond pack for baseball. None of the 4-5 people in the office knew what they were, and had to call 2-3 people to find an answer.

To me, when your job is in the ticket office, you should know what we are offering.

Whether that falls on management or the employess, well, you would know better than I would.

Part of that is the ticket office not being told about things like that.


To be honest the ticket office didn't know about the Kurt Warner promotion until it was brought to our attention by the KWWL website. It makes the ticket office look and sound bad to say that sometimes they aren't told about the promotions or deals, but at times they aren't until someone asks about it. Then they have to try to find the answers to something they have yet to be told. So yes, the ticket office looks bad, and yes some mistakes are made. However, not as much falls to the ticket office as people want to believe.

[panthertrack]

Re: Arch Madness

Part of that is the ticket office not being told about things like that.


To be honest the ticket office didn't know about the Kurt Warner promotion until it was brought to our attention by the KWWL website. It makes the ticket office look and sound bad to say that sometimes they aren't told about the promotions or deals, but at times they aren't until someone asks about it. Then they have to try to find the answers to something they have yet to be told. So yes, the ticket office looks bad, and yes some mistakes are made. However, not as much falls to the ticket office as people want to believe.

If the ticket office did not inform their employees of a promotion they were running, then 100 percent of the blame cast in their direction is warranted.

Warranted at the employees? No. The people running the ticket office? Yes. Either way, people have a legitimate gripe that somehow, the ticket office at UNI tends to suck.

[clenz]

Re: Arch Madness

If the ticket office did not inform their employees of a promotion they were running, then 100 percent of the blame cast in their direction is warranted.

Warranted at the employees? No. The people running the ticket office? Yes. Either way, people have a legitimate gripe that somehow, the ticket office at UNI tends to suck.

The people in charge didn't know about the promotion either. That Kurt Warner deal was put out to news stations by the marketing/public relations department, not by the ticket office. They, however, failed to inform the ticket office.

[panthertrack]

Re: Arch Madness

Call me a skeptic, Clenz, but I find it hard to believe that a TICKET PROMOTION was put in place without anyone from the ticket office knowing about it.

[UNIAlum95]

Re: Arch Madness

If the ticket office did not inform their employees of a promotion they were running, then 100 percent of the blame cast in their direction is warranted.

Warranted at the employees? No. The people running the ticket office? Yes. Either way, people have a legitimate gripe that somehow, the ticket office at UNI tends to suck.

Actually the more I hear about these things, the more blame falls on the athletic department. There are people up there making decisions about promotions and not communicating with the ticket department.

[clenz]

Re: Arch Madness

Call me a skeptic, Clenz, but I find it hard to believe that a TICKET PROMOTION was put in place without anyone from the ticket office knowing about it.

I guess you can be a skeptic then. The ticket office doesn't control nearly as much as you think.


Blaming them for some of the things they are blamed for makes about as much sense as you getting blamed for a horribly written, thought out, and edited article in a section of the paper that isn't sports. You can only control what you are given. Likewise the ticket office can only control the information and promotions they are given.

[Trapped in California]

Re: Arch Madness

The ticket office didn't know where the tickets were going to be until they got the tickets came in the mail. The ticket office also didn't set the seat locations, that would have been the PSC.


Get your facts straight before you ***** about a place you have no idea about.

Its George Bush's fault! Fire Jake - start Coleman.


Ooops, my auto reply must have been on.

[clenz]

Re: Arch Madness

Its George Bush's fault! Fire Jake - start Coleman.


Ooops, my auto reply must have been on.

hahahaha

[TravelingPanther]

Re: Arch Madness

Part of that is the ticket office not being told about things like that.

I understand that on some things, but on baseball tickets, when they have books of the tickets in their office?

[clenz]

Re: Arch Madness

I don't know about last year, but this year I have yet to hear about baseball tickets.

[GoCatz!]

Re: Arch Madness

I have 3 issues with ticketing:

1-) Is it really that difficult to pull up a seating chart and look at available seats? I know they have the software to do it, you can pick exactly where you want to sit for any GBPAC show.

2-) I know I have brought this up before, but it really pi$$es me off that season ticket holders were charged a $1/game fee and walk-ups $2/game for a service that was NEVER offered (for those of you who didn't receive the mailing about it, it was supposed to be a stubhub type service). Where did that money go?

3-) Figure out how to scan ALL tickets, and if "sold" tickets aren't used, move those empty seats to the upper corners or something.

One idea:

I understand giving corporate tickets to donors and all of that, but I think you should require them to be confirmed before each game by a certain date, and if they aren't, then they should be given to somebody to use (YMCA, Boys & Girls Club, etc.)