Tickets?

[UNIAlum95]

Re: Tickets?

Man it is really frustrating STILL not knowing about tickets yet. Noon tomorrow can't come soon enough...

[PantherChic]

Re: Tickets?

Did anybody receive their ticket confirmation email today? Or are they all going out tomorrow?

[Deke3]

Re: Tickets?

Did anybody receive their ticket confirmation email today? Or are they all going out tomorrow?

Tomorrow only 1250 tickets....I'm in the PSC and a season ticket holder and still nervous I will be left out.

[clenz]

Re: Tickets?

Wow - the ticket office never fails to amaze me. The tools they have must be terrible. It has to be tough on the staff given that the Panther's sports teams seem to be getting better & better.

Why must the be terrible?

It's easier to put all the orders in the system and do a refund to those who don't get them than it is to take thousands of order forms and sort them by hand. The ticket office can pull a list of those who have an order in the system and sort it a variety of ways. Take that opposed to looking at THOUSDANDS of paper order forms and going "OK, the person on this form gets tickets, this one doesn't, this one does, oh this one might we need a maybe pile, etc..."


What's the big freakin deal? If you don't get tickets the charge is taken off of the card instantly, zero harm done. It is MUCH quicker and easier than going through the paper order forms one by one.

They system at the office is a pretty good thing.


Oh, and the reason some of you werne't getting asnwers to your questions is because the ticket office didn't have the answers from athletics, PSC, or the NCAA. It isn't because the ticket office is trying to keep secrets or they are that dumb.

[morrism0]

Re: Tickets?

For those worried about tickets (from STL craigslist):

NCAA tickets will be $20 fri/sun - $20 (STL)

--------------------------------------------------------------------------------
Date: 2010-03-23, 4:58PM CDT
Reply to: [email protected] [Errors when replying to ads?]

--------------------------------------------------------------------------------


there are zillions of seats available - most of them are bad - I will get in each day and sit in a nice seat with an excellent view for 25 on fiday and roughly 20 on sunday


DO NOT OVERPAY these people trying to make a buck


kansas is out, sorry no mark up for the wanna be ticket brokers

[Deke3]

Re: Tickets?

Why must the be terrible?

It's easier to put all the orders in the system and do a refund to those who don't get them than it is to take thousands of order forms and sort them by hand. The ticket office can pull a list of those who have an order in the system and sort it a variety of ways. Take that opposed to looking at THOUSDANDS of paper order forms and going "OK, the person on this form gets tickets, this one doesn't, this one does, oh this one might we need a maybe pile, etc..."


What's the big freakin deal? If you don't get tickets the charge is taken off of the card instantly, zero harm done. It is MUCH quicker and easier than going through the paper order forms one by one.

They system at the office is a pretty good thing.


Oh, and the reason some of you werne't getting asnwers to your questions is because the ticket office didn't have the answers from athletics, PSC, or the NCAA. It isn't because the ticket office is trying to keep secrets or they are that dumb.

I tend to agree with Clenz (which is rare ). I had a very good experience with the ticket office and feel like they have handled things very well considering everything that is going on. This is more a communication issue I think the athletic dept could have done better with (ie. immediately posting something on the web, email to PSC members and season ticket holders, etc). Anyway, all in all I think things have been handled pretty well from UNI's standpoint. Great to be a Panther!

[Panther Alum 83]

Re: Tickets?

stubhub.com
ncaa.com
ncaa.com/fan2fan
ebay.com

Also fansnap.com

[Trapped in California]

Re: Tickets?

Why must the be terrible?

It's easier to put all the orders in the system and do a refund to those who don't get them than it is to take thousands of order forms and sort them by hand. The ticket office can pull a list of those who have an order in the system and sort it a variety of ways. Take that opposed to looking at THOUSDANDS of paper order forms and going "OK, the person on this form gets tickets, this one doesn't, this one does, oh this one might we need a maybe pile, etc..."


What's the big freakin deal? If you don't get tickets the charge is taken off of the card instantly, zero harm done. It is MUCH quicker and easier than going through the paper order forms one by one.

They system at the office is a pretty good thing.


Oh, and the reason some of you werne't getting asnwers to your questions is because the ticket office didn't have the answers from athletics, PSC, or the NCAA. It isn't because the ticket office is trying to keep secrets or they are that dumb.

I never said that anyone is dumb in the ticket office. What I said is it is a horrible tool (the software system) for the stated problem. The problems are:

1. Collecting PII (personally identifying information) that you may or may not use
2. Can't tell who is at what level of PSC membership
3. Expending effort writing down, processing, and refunding ticket orders that never have a chance of happening
4. Pissing off your customers with FUD
5. costing the university money - a charge back typically costs $15-$30 per charge, plus all of the transactional fees.

The reasons are right there in you posting. You do not have a system of record. You are trying to keep multiple SOR (paper forms, PSC memebrship and credit processing) synchronized, which always fails when more than a few transactions are processed. Always.

I own a business, and regularly specify system design of software applications. As I always say, treat the problem, not the symptom.

The problem is that you should have one application that is capable of storing the following information (or several applications that can work in near real time).

a. A buyer's contact information, including
b. PSC membership levels
c. season ticket holder status for a sport
d. how many season tickets they have
e. how many playoff/event tickets they want
f. billing information for CC
g. need for wheelchair access, if any, and quantity
h. ability to be on a wait list

The system should be able to accessed by multiple people at the same time. People should be able to enter their requests online, with all of the information you need, so you don't need 10, 20 , 50 people on the phones. And the management should be able to have a dashboard that will tell them every minute / five minutes / on demand, how many seats are left.

Then, the credit cards should be ran, run in an order way to prioritizes PSC membership privileges, season ticket requests, etc. The entire billing process for 2,000 tickets, once started should take no longer than 5 minutes of one person's time.

If you already have that, why do I not see it working? I have writing the high level specifications in about 10 minutes. I could think of ways to improve it given more time, but why?

This is the difference between for profit sector and the government.

[UNIHH1997]

Re: Tickets?

Does anyone else think this whole ticket fiasco is hurting UNI's potential attendance? It's pretty frustrating that i've been a season ticket holder for 5 years and a psc member and I don't think I will get tickets. But they have my card and can charge it. So I'm pretty much stuck in limbo and will likely be scrambling for tickets tomorrow.

[06panther10]

Re: Tickets?

Does anyone else think this whole ticket fiasco is hurting UNI's potential attendance? It's pretty frustrating that i've been a season ticket holder for 5 years and a psc member and I don't think I will get tickets. But they have my card and can charge it. So I'm pretty much stuck in limbo and will likely be scrambling for tickets tomorrow.

You can EASILY get tickets in the next few days. Its just a matter of how much you want to pay.

[Deke3]

Re: Tickets?

Does anyone else think this whole ticket fiasco is hurting UNI's potential attendance? It's pretty frustrating that i've been a season ticket holder for 5 years and a psc member and I don't think I will get tickets. But they have my card and can charge it. So I'm pretty much stuck in limbo and will likely be scrambling for tickets tomorrow.

I just don't think it's UNI's problem...it's the NCAA's issue! That's who we need be mad at...why wouldn't they send us 4000 tickets if we sell 4000? Makes little sense. I share your frustration, just think we should direct it towards the people giving UNI the tickets.

[PantherChic]

Re: Tickets?

I agree - while it's frustrating to not know if I have tickets yet or not, UNI is doing the best it can with the few tickets it has. I just wish I'd get the email asap - OR get an email that says I didn't get any so I can order elsewhere. I know they say "by noon", but if they know at 9 am that I'm not getting tickets I wish I could know.

[Trapped in California]

Re: Tickets?

NCAA has reserved great seats down low. You are getting the privilege of sitting with other UNI fans. That's what people want, rather than a purple marshmallow in a sea of orange TN fans.


UNIHH1997 is a perfect one off example of the what a crappy tool does to a fan trying to support their team. I don't know why this is so hard. I bet I could have the system speced and built in less than two months of full time work.

[r54uni]

Re: Tickets?

So what does Vegas have for the odds of someone who is a season ticket holder and PSC member getting an e-mail tomorrow with good news?? Is it a 60% chance of getting tickets or what do you guys think?? 1250 tickets doesn't sound like very many!!

When you got the e-mail about OK City tickets did it have the seats and sections or just that you had tickets?

I also remember some e-mails getting bounced back to the sender - should we call the ticket office in the afternoon to make sure if we don't get an e-mail? Did this happen to very many people?

Going to add a long morning to an already long week!!

[Casey'sitsallgood]

Re: Tickets?

And of course the first time I use Stubhub it gets messed up somehow. The seller mistakenly thought I was going to pick up the tickets at a last minute service center. IN CHICAGO! Now, I went back and re-read the confirmation email and last I checked it said my shipping address is in Cedar Falls, IA... All is good though, called stubhub customer service and got the problem taken care of. Had to wait on hold for a half hour or so but service personnel were great. Will probably be using this again some time.