Ticket office Mess

[Trapped in California]

Re: Ticket office Mess

Update: The ticket office is writing down orders, and processing them later. They must be looking the numbers in that printed book that lists all of the stolen cc numbers. (Dating myself)

The person on the phone told me that they would call by Thursday if the tickets were not issued.

He was a temp brought in to help with the call volume, so at least they are trying to deal with it. However, my talk time was about 2.5 minutes, but waited on hold for 30 minutes. That means not enough bodies answering lines.

[run&blade]

Re: Ticket office Mess

I have come to understnad that I have my tickets I ordered last week or I don't. The sad thing is nobody can tell me if I do or don't.

Why not make a spread sheet of all the names that got orders in early so they can at least confirm they have you on the list?

Don't think any other schools are going to be visiting UNI to get ideas on how to run the ticket office. Paper and pencil should have been thrown out a long time ago.

[Trapped in California]

Re: Ticket office Mess

President Allen, you readin this? Its called a database. It was invented in the 1960s. You run it on a computer thingy.


If need be, I will underwrite tenure for TV's Computer Professor so that he can teach the ticket office how to run one.

[Purple For Life]

Re: Ticket office Mess

Fer cryin' out loud...how do you think this makes us look to the casual fan? Argh.

[unimsw]

Re: Ticket office Mess

I feel lucky... got through on my 4th call. Waited for 20 minutes before talking to a person. Gave all of my information and was told I could get my tix Wednesday unless I hear that there aren't enough available. Now it's just a waiting game... which I'm not very good at.
I think they should have put in more effort setting up online ticket sales, but I do feel bad for the people answering the phones. They are overworked and under-appreciated. Thank you phone workers for doing your best!

[Mountain Panther]

Re: Ticket office Mess

Got through on my 5th or 6th call and now have been on hold for 22 minutes.

Tick....tick.....tick.

[anthropanther]

Re: Ticket office Mess

Got four tickets this morning, turns out I can go work schedule changed, got them from GPAC however in this ticket confusion it sounds like from reading that threads that they may have over sold the same tickets a couple of times? Our say only 695 people have bought tickets ahead of us. Bought 4 GA tickets, there are 3 disabled people and my boyfriend figured we'd fair better out of the student section. I'm a little worried about the ticket errors...so is there triple sold tickets then?? or people just not able to get the tickets they ordered to process??

[Mountain Panther]

Re: Ticket office Mess

Finally got through after about 25 minutes, just as my cell phone battery was dying. She was very helpful and polite. Like everyone else, she said that if I DON'T get a call from them that I should have nothing to worry about. A rather odd way of doing business, IMO.

Don't know if this was mentioned above, but if you are picking up your tix at Will Call THE DAY OF THE GAME, you need to go to the McLeod Center, not the NW Ticket Office, starting at 9:00 am.

[jegbomb52]

Re: Ticket office Mess

Fer cryin' out loud...how do you think this makes us look to the casual fan? Argh.

Like the toughest ticket in town, thats what it makes it look like. Please remember guys. The fact that ticket demand is out pacing our ticket capabilities is a good thing. THIS IS GREAT!!!!

How soon we forget 6,000 person Quarter Final games against Maine.

[Trapped in California]

Re: Ticket office Mess

BTW - I have no problem with the people themselves in the TIX office, just give them the tools to succeed for crying out loud.

[j0nnyhb]

Re: Ticket office Mess

I only get 1 ring, then it hangs up and busy signal. I've tried probably 30 times today.

I think I might just scalp tics ... someone said they will be out 1 or 2 hours before game time. What is face value for tics?

[Twin Cities Panther]

Re: Ticket office Mess

Like the toughest ticket in town, thats what it makes it look like. Please remember guys. The fact that ticket demand is out pacing our ticket capabilities is a good thing. THIS IS GREAT!!!!

How soon we forget 6,000 person Quarter Final games against Maine.

Exactly, they are not geared up to handle 20,000+ requests for 17,000 tickets, although they should have had an idea the way the regular season went.

[UNIPNTHR]

Re: Ticket office Mess

I only get 1 ring, then it hangs up and busy signal. I've tried probably 30 times today.

I think I might just scalp tics ... someone said they will be out 1 or 2 hours before game time. What is face value for tics?

GA is $15 for adult, $8 for youth. I'd guess you could get them for cheaper than that outside the Dome.

[Barnstormer]

Re: Ticket office Mess

Like everyone else, she said that if I DON'T get a call from them that I should have nothing to worry about. A rather odd way of doing business, IMO.

You don't want them wasting more time calling 6000-10000 people telling them they do have tickets, instead of a much smaller number when there are problems.

[joecooll6]

Re: Ticket office Mess

The ticket office has never had to field this many requests at one time. This is new to them and theyre doing the best they can. Give them a break.