Ticket office Mess

[Twin Cities Panther]

Re: Ticket office Mess

Raise the tickets for next season a $1 to pay for the software. 5 home games X 12,000 average attendance (conservative estimate) = $60,000. That should buy an off the shelf package, or at least get a significant down payment.

Thoughts?

Why the huge drop in attendance next season?

[Newsbreaker]

Re: Ticket office Mess

Twin Cities, first of all there aren't 12,000 season ticket holders. Plus there are about 3-4,000 tickets reserved for students. Then there are comp tickets as well.

[run&blade]

Re: Ticket office Mess

Does Best Buy tell you they don't know if you have the TV you ordered?
Do they tell you they don't even have a record of you ordering it?
Do they tell you they will call you in a week and ask for your credit card information then?

I can't get season tickets a family of 5 with kid activities makes that impossible. I go to several football, basketball, and volleyball games every year. If you don't have season tickets it shouldn't mean you get the caveman system for ticket orders.

I will be ashamed of being a UNI alumni if this ends badly. All the Iowa and ISU fans at work are laughing their butts off at the hassle I am having trying to get tickets. Like it or not the University is being judged by this mess.

[Twin Cities Panther]

Re: Ticket office Mess

Twin Cities, first of all there aren't 12,000 season ticket holders. Plus there are about 3-4,000 tickets reserved for students. Then there are comp tickets as well.

"Average attendance."

[Newsbreaker]

Re: Ticket office Mess

You can't charge students an extra dollar, they pay a flat yearly fee, and they count towards that 12,000.

[UNIPNTHR]

Re: Ticket office Mess

It's capitalism (or lack of) at it's finest. No competition and too many barriers to entry. The ticket office has little incentive to improve. Where else are you going to get tickets for UNI athletics? If it was run as a for-profit business, things would be different.

Completely agree. The ticket office IS a for-profit entity... but it's not being run like one. You've got yourself an Office Space, where everyone works just hard enough not to get fired.

And the arguement above about the students who work in the office should be forgiven of their incapabilities is crap. They can be just as knowledgeable and capable as any other employee. If they can't handle the "stress" of class and work, how will they ever manage a household/family and a career?

[Purple For Life]

Re: Ticket office Mess

Hey, I'm not a season ticket holder, nor am I a single game ticket buyer. I'm a student who reserved tickets for all three rounds TWO WEEKS AGO TODAY and still can't pick up my ticket for this week. WTF?

[Purple For Life]

Re: Ticket office Mess

Completely agree. The ticket office IS a for-profit entity... but it's not being run like one. You've got yourself an Office Space, where everyone works just hard enough not to get fired.

And the arguement above about the students who work in the office should be forgiven of their incapabilities is crap. They can be just as knowledgeable and capable as any other employee. If they can't handle the "stress" of class and work, how will they ever manage a household/family and a career?

Agreed 100%. I have a university/campus job, and it's a little more knowledge and work than your usual campus job. Then again I'm trained to know how to do my job, which it seems apparent, the ticket kids do not.

I don't bellyache and complain when things don't go right. I fix them. This isn't hard for UNI to fix, I just don't think they want to put the work into it. And I hate saying that. I love UNI with the fiery passion of a thousand suns, but this crap is inexcusable.

[run&blade]

Re: Ticket office Mess

Do I dare call today and see if somebody can confirm my order that I put in last Wednesday? The ticket office manager never did return my voice mail, somebody forwarded me to it when I told them my story. I would think they would be up to last Wednesday by now if they are processing them in the order they came in. I recall UNI put up a bid to host the title game a few years ago, what a fiasco that would have been for tickets had they got that. Somebody calls in from the east coast and the ticket office says they will write down what they want and call them in a week for their credit card information.

[Aeacos]

Re: Ticket office Mess

The tixket office # is busy today. Perhaps you should try back some other time. HAHAHAHA

[Trapped in California]

Re: Ticket office Mess

Why the huge drop in attendance next season?

It's an even year

[Trapped in California]

Re: Ticket office Mess

To all. I think we all agree that the people in the Ticket Office are trying hard to get everything done correctly. I sincerely believe it.

There is something that is obviously not working well in the office. Whether it is people, management, systems or all inclusive, it shouldn't matter. The end goal of what UNI Tix is selling is "entertainment." If it gets to be perceived that the burden outweighs the enjoyment of the game, people will simply stay home and listen to the event on the radio, on tv, or do something else. Brass tacks.

Hartzell, et al has been attempting to raise performance expectations on the field over the past several years, with a great deal of success. It is time for the supporting cast to catch up.

[run&blade]

Re: Ticket office Mess

I talked to them again a few minutes ago. They still cannot verify they have my order from last Wednesday. She said they are not taking any more requests for tickets. She said if they don't call me then pick up my tickets at will-call. WTF? Who are they going to call if they lost my order, you can't call people you never knew existed. They want everybody to show up at will call and just expect all the pieces of paper matched up. She told me they are still entering in the request from last Monday/Tuesday.

I feel so helpless and it didn't need to be that way. If it was electronic with confirmation numbers nobody would have had a problem. I now have me ticket request on one piece of paper and my credit card info on another piece of paper and maybe they have them and maybe they don't.

[Twin Cities Panther]

Re: Ticket office Mess

I talked to them again a few minutes ago. They still cannot verify they have my order from last Wednesday. She said they are not taking any more requests for tickets. She said if they don't call me then pick up my tickets at will-call. WTF? Who are they going to call if they lost my order, you can't call people you never knew existed. They want everybody to show up at will call and just expect all the pieces of paper matched up. She told me they are still entering in the request from last Monday/Tuesday.

I feel so helpless and it didn't need to be that way. If it was electronic with confirmation numbers nobody would have had a problem. I now have me ticket request on one piece of paper and my credit card info on another piece of paper and maybe they have them and maybe they don't.

Dude, you need to down a couple of V & V's---Vodka & Valium. That said, if you don't get your tickets to this game, I will give you one of mine to the semi's.....free!!!

[dustin86]

Re: Ticket office Mess

try and get tickets from delaware they got 500 tickets for the game so maybe you could get some of theirs